Improving Organisational Performance [One Day Workshop]

Improving performance – whether boosting revenue, reducing errors, controlling costs, enhancing teamwork and staff morale or increasing customer satisfaction – is a fundamental aim of businesses and organisations.

Gaining a clear idea of what performance is, what drives it and how to improve it is therefore essential.

Improving Organisational Performance goes beyond the half-day Performance Improvement Primer workshop by allowing participants to apply key performance improvement methods to their own organisations, enabling them to hit the ground running when they return to their workplaces with new ideas, concepts and action plans.

Workshop Outcomes
After completing Improving Organisational Performance participants will be able to:

• Identify the main ideas behind organisational performance management and improvement
• Describe what high performance looks like in their own organisation, and
• Set performance indicators, and manage and improve measured performance in their own organisation.

Key Content
Improving Organisational Performance includes the following:

• The importance of creating a context for performance, and how to do it
• The six guiding principles of performance
• The six stages of the Performance Management Cycle
• Describing what success looks like for your organisation
• Setting performance goals and performance indicators for your unit or business
• Identifying the drivers of performance and success for your unit or business
• How to tell a useful performance indicator from a useless one, and
• Tips and traps in using performance scorecards.

Improving Organisational Performance enables participants to discuss important performance concepts and apply these to their own organisations.

Each participant receives a pack of material including notes, templates and articles.

Target Audience
Improving Organisational Performance is ideal for new managers; and middle or senior managers who want to lift the performance of their team, division or organisation

Michael Carman Consulting assists organisations define and improve performance; develop and implement strategy; and creatively solve problems. We do this through the use of learning and development courses (off the shelf and tailored), workshops, focus groups, research, structured programs, and reviews.

For inquiries contact Michael Carman on phone 0414 383 374 or email

© Michael Carman 2010-2012