LIFT YOUR PERFORMANCE & STANDING
Michael Carman assists organisations to develop and implement strategy, define and improve results, and analyse and solve problems.
Welcome to Michael Carman Consulting
My consultancy helps organisations lift their performance and standing. I have consulted to ANSTO, Broadspectrum, the NSW Department of Justice, the NSW Land & Housing Corporation, Lend Lease, Australia Council for the Arts, Sydney Trains and NSW Trustee & Guardian. My work encompasses:
Analysing performance issues, developing KPIs and undertaking process mapping and performance improvement projects
Carrying out reviews and quality audits
Providing change management strategy, planning and delivery
Generating and delivering learning & development on management skills such as communication, leadership, and performance improvement / process mapping with a focus on the use of simulation and game-based techniques
I use analytical techniques where I can to paint a clear, measurable picture and as a basis for decision-making.
My analytical work has encompassed:
- using high-powered statistical tools to carry out analyses on reliability, and determinants of customer satisfaction, in the NSW transport sector
- undertaking a cost-benefit analysis of the NSW Land & Housing Corporation's new maintenance contract for public housing and an evaluation of a pilot project for the same contract
- researching and analysing (using multiple regression analysis) local government efficiency and timeliness in handling development applications: click here to read the write-up of this research in The Sydney Morning Herald, and
- undertaking the business case for the refurbishment of the Queens Square Law Courts for the NSW Attorney General’s Department.
Articles and E-Newsletter
I have written extensively on management issues, with articles published in Management Today, Training & Development and Government News magazines: click here to read articles and briefs on the real world applications of analytics to business, how to make a compelling business case on one page, how to vaccinate your organisation against an epidemic of meetings, the concrete benefits of enhanced communication, the key to successful structural reform, how to crack the code of customer satisfaction, the performance of local councils in processing development applications, and more.
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© Michael Carman 2010-2018
Photo credit: Matthew Duchesne